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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, absolutely! At BrandTrolly, we take great care to ensure that the product images accurately represent the items you will receive. We invest in high-quality photography and provide detailed product descriptions to give you a clear understanding of what to expect. If, for any reason, you receive a product that doesn't meet your expectations, our customer support team is here to assist you. We strive for transparency and want you to have a seamless shopping experience with confidence in the products you choose.

Where can I view my sales receipt?

You can easily access your sales receipt for any purchase made on BrandTrolly by logging into your account. Once logged in, navigate to the "Order History" section. There, you'll find a list of all your past orders, and you can view and download the corresponding sales receipts. If you have any trouble locating your sales receipt or need further assistance, feel free to contact our customer support team, and they will be more than happy to help you retrieve the information you need.

How can I return an item?

Returning an item at BrandTrolly is a straightforward process. Here's a step-by-step guide:

  1. Log In: Ensure you're logged into your BrandTrolly account. If you made a purchase as a guest, consider creating an account for easier tracking.

  2. Navigate to Order History: Go to the "Order History" section in your account. Here, you'll find a list of your past orders.

  3. Select the Order: Choose the order containing the item you want to return.

  4. Initiate Return: Within the order details, look for an option to initiate a return. This is usually labeled "Return Items" or similar.

  5. Follow Instructions: Follow the on-screen instructions to provide details about the item you're returning, the reason for the return, and any other required information.

  6. Print Return Label (if applicable): In some cases, you may need to print a return shipping label. If so, make sure to do this as it will facilitate the return process.

  7. Pack the Item: Pack the item securely, and include any original packaging and documentation.

  8. Ship the Item: If a return label was provided, affix it to the package and drop it off at the designated shipping carrier. If you're responsible for the return shipping, use a reliable shipping method and provide any necessary tracking information.

  9. Monitor Return Status: Keep an eye on the return status in your account. You may receive updates on the processing of your return.

Will you restock items indicated as “out of stock?”

We strive to keep our inventory up to date, and we understand how frustrating it can be when items are out of stock. While we cannot guarantee the restocking of specific items, we continually work with our suppliers and monitor demand to assess opportunities for restocking popular products.

To stay informed about product availability, you can sign up for product notifications on the item's page. This way, you'll receive an alert when the product is back in stock. Additionally, we recommend checking our website regularly for updates or contacting our customer support team for more information on specific products.

Where can I ship my order?

We offer shipping services to various locations, and during the checkout process on our website, you'll be able to choose your preferred shipping address. Here's how you can specify the shipping destination for your order:

  1. During Checkout:

    • When you proceed to checkout, you'll come across a section where you can enter your shipping information.
    • Fill in the required fields, including your shipping address, city, state, and postal code.
  2. Review and Confirm:

    • Before completing your purchase, carefully review the shipping details to ensure accuracy.
    • Confirm that the specified shipping address is where you want your order to be delivered.
  3. Update or Change Address:

    • If you need to make changes to your shipping address, you may have the option to edit it before finalizing your order.
  4. Shipping Options:

    • Choose your preferred shipping method from the available options. Different shipping methods may have varying delivery times and costs.
  5. Complete Your Purchase:

    • Once you've confirmed all details, proceed to complete your purchase. Your order will be shipped to the specified address.
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