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This Shipping Policy explains how shipping works on Brandtrolly, a platform where sellers arrange delivery directly with buyers.
1. Seller Responsibility
Sellers on Brandtrolly are responsible for arranging shipping service, and buyers or sellers may pay for all shipping costs associated with their products. Sellers should clearly outline their shipping options, costs, and estimated delivery times in their product listings.
2. Buyer Responsibility
Buyers are responsible for understanding the seller's chosen shipping options and costs before making a purchase. This information should be clearly displayed on the product listing. Buyers may also be responsible for any import duties or taxes levied by the destination country (for international shipping).
3. Communication is Key
We encourage clear communication between buyers and sellers regarding shipping. Here are some tips:
- Buyers: Before purchasing, reach out to the seller to confirm shipping options, costs, and estimated delivery times, especially for international orders.
- Sellers: Clearly outline your available shipping options, costs, and estimated delivery times in your listings. Be responsive to buyer inquiries regarding shipping.
4. Tracking Information
Whether the seller provides tracking information is at their discretion. We recommend buyers inquire about tracking during communication with the seller.
5. Delivery Estimates
Delivery estimates provided by sellers are not guaranteed and may vary depending on the chosen shipping method and external factors beyond Brandtrolly's control.
6. International Shipping
Brandtrolly facilitates international shipping arranged by sellers. Buyers are responsible for any import duties or taxes levied by the destination country. For more information on international customs regulations, please contact your local customs office.
7. Damaged or Lost Shipments
If a shipment arrives damaged or is lost in transit, both buyers and sellers should communicate directly to resolve the issue. Brandtrolly can assist with facilitating communication if needed.
8. Undelivered Packages
Packages that are undeliverable due to an incorrect address provided by the buyer or because they are refused upon delivery may be returned to the seller. The buyer may be responsible for any return shipping costs.
9. Order Changes
Once a seller has arranged shipping, we cannot guarantee that changes to the address or shipping method can be accommodated. This is something buyers should discuss directly with the seller.
Please Note: This Shipping Policy is subject to change. We recommend checking this page periodically for any updates.
By using Brandtrolly, you agree to be bound by this Shipping Policy.