Return Policy

Effective Date: October 1, 2024

Last Updated: October 1, 2024

1. Introduction

At BrandTrolly, we strive to ensure that you are satisfied with your purchase. However, if you are not completely satisfied with your order, we are here to help. This Return Policy outlines the procedures for returning products purchased from our website.

2. Eligibility for Returns

You may return items purchased from BrandTrolly within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

The item must be unused, in its original packaging, and in the same condition as when you received it.
A receipt or proof of purchase must be included with your return.

3. Non-Returnable Items

The following items cannot be returned:

Gift cards
Downloadable software products
Items marked as final sale

4. Return Process

To initiate a return, please follow these steps:

Contact Us: Email our customer service team at [email protected] to request a return. Please include your order number and the reason for the return.
Receive Instructions: We will provide you with return instructions and a return shipping label, if applicable.
Ship the Item: Pack the item securely and include any accessories, manuals, and documentation. Return the item to the address provided by our customer service team.

5. Return Shipping Costs

If the return is due to a defective item or an error on our part (e.g., wrong item sent), we will cover the return shipping costs.

For all other returns, you are responsible for paying the shipping costs to return the item.

6. Refunds

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that it may take some time for your bank or credit card company to process and post the refund.

7. Exchanges

If you need to exchange an item for the same product (e.g., a different size or color), please follow the return process and place a new order for the desired item.